Refund policy

Effective Date: October 15, 2026

At Bekder, we want our customers to be satisfied with their purchases. This Return and Refund Policy explains the conditions, procedures, and requirements for returning eligible products and requesting refunds.

30-Day Return Policy

We accept eligible return requests within 30 days of receiving your order.

To qualify for a return, the item must meet the following conditions:

  • Be unused, unworn, and unwashed

  • Be in the same condition in which it was received

  • Have all original tags and labels attached, where applicable

  • Be returned in its original packaging, where applicable

  • Be accompanied by proof of purchase or a valid order number

Items that do not meet these requirements may not be eligible for return, except where required by applicable consumer protection laws.

How to Request a Return

To initiate a return, please contact our customer support team at info@bekder.com within 30 days of receiving your order.

Please include the following information:

  • Your order number

  • Your full name

  • The email address used when placing the order

  • The product you wish to return

  • The reason for the return

  • Photographs if the product is damaged, defective, or incorrect

Our customer support team will review your request and provide return instructions.

Please do not send products back without contacting us first. Our business address is not automatically our return shipping address.

Return Shipping Costs

For eligible returns due to a change of mind, personal preference, or incorrect size selection, customers may be responsible for return shipping costs where permitted by applicable law.

If you receive a damaged, defective, or incorrect product, please contact us for assistance.

Where required by applicable law, Bekder will cover reasonable return shipping costs associated with products that are defective or incorrectly supplied.

We recommend using a trackable shipping service when returning products.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If you receive a product that is damaged, defective, or different from what you ordered, contact us as soon as reasonably possible at info@bekder.com.

Please provide your order number and relevant photographs of the product and packaging.

After reviewing the issue, we will provide an appropriate resolution, which may include:

  • A replacement product

  • A refund

  • Another appropriate remedy under applicable law

Non-Returnable Items

Certain products may not qualify for return, including:

  • Products returned outside the 30-day return window, except where required by law

  • Products that have been worn, washed, altered, or damaged after delivery

  • Products missing original tags or packaging where this affects their resale condition

  • Certain personal or hygiene-sensitive products that have been opened or used, where permitted by law

  • Products specifically identified as non-returnable at the time of purchase, where permitted by applicable law

These restrictions do not limit any statutory rights relating to damaged, defective, or incorrectly supplied products.

Exchanges

If you would like to exchange a product for a different size, color, or style, please contact us at info@bekder.com.

Exchanges are subject to product availability.

In some cases, the most convenient option may be to return the eligible product and place a new order.

Refund Process

Once we receive and inspect your approved return, we will notify you of the refund decision.

If your refund is approved, it will generally be issued to the original payment method used when placing your order.

Please note that your bank, credit card issuer, or payment provider may require additional processing time before the refund appears in your account.

Original Shipping Charges

For voluntary returns due to a change of mind or personal preference, original shipping charges may not be refundable unless otherwise stated or required by applicable law.

For damaged, defective, or incorrectly supplied products, eligible shipping charges will be handled in accordance with applicable consumer protection laws.

Order Cancellations

If you need to cancel or modify an order, please contact us as soon as possible at info@bekder.com.

We cannot guarantee that an order can be canceled or modified once it has entered processing or has been shipped.

If an order has already shipped, you may request a return after delivery, subject to this policy and applicable law.

Late or Missing Refunds

If you have received confirmation that your refund was issued but have not yet received the funds:

  1. Check your bank account or original payment method.

  2. Contact your credit card issuer or payment provider, as processing times may vary.

  3. Contact your bank if the refund is still not visible.

  4. If you still cannot locate your refund, email us at info@bekder.com with your order number.

We will review the available refund information and assist you.

Sale and Promotional Items

Products purchased during promotions or sales may be eligible for return if they meet the requirements of this policy.

Any applicable return restrictions will be disclosed where required by law.

Promotional pricing does not remove any statutory rights relating to defective or incorrectly supplied goods.

Consumer Rights

Nothing in this Return and Refund Policy is intended to exclude or restrict any rights or remedies that cannot legally be excluded under applicable consumer protection laws.

Contact Us

If you have questions about returns, exchanges, refunds, or an issue with your order, please contact us.

Store Name: Bekder

Website: https://bekder.com/

Business Address:

771 Beans Fork Rd
Middlesboro, KY 40965
United States

Phone: +1 270-208-8899

Email: info@bekder.com

Thank you for shopping with Bekder.